Dear Derek
Just a short but important letter to let you know how much we have appreciated the help we have received from Malcolm over the last few weeks concerning the various little problems over the flat. He has been absolutely first class in the depth of service he has provided, especially with the problems of the washing machine and his sensitive handling of the tenant, service people and delivery of a new machine which entailed him having to go to the flat very early and dealing with extrememly disgruntled delivery men!
We appreciate it very much and are extremely grateful for his diligence. He is a fist class chap!
Best wishes
Yours sincerely
Vicky Cox