General AuthorityThe Landlord confirms that he/she is the sole or joint owner of the Property and has the right to rent out the Property under the terms of the mortgage or head lease. Where necessary, the Landlord confirms that permission to let has been granted by the mortgagee. The Landlord authorises the Agent to carry out the various usual duties of property management including those listed on the Standard Management Service – detailed previously. The Landlord also agrees that the Agent may take and hold deposits and comply with the requirements of any tenancy deposit scheme that may apply to that deposit. It is declared that the Agent may earn and retain commissions on insurance policies issued.Reasonable Costs & ExpensesThe Landlord agrees to repay the Agent for any reasonable costs, expenses or liabilities incurred or imposed on the Agent provided that they were incurred on behalf of the Landlord in pursuit of the Agent's normal duties. To assist the Agent in carrying out his duties effectively, the Landlord agrees to respond promptly with instructions where necessary to any correspondence or requests from the Agent.Where the agreement is cancelled under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (or previous consumer contract legislation) the landlord agrees to repay any reasonable costs incurred by the Agent in carrying out his duties before the cancellation of the contract. Overseas ResidentsWhen letting property and collecting rents for non-UK resident landlords (NRL) i.e. landlords living overseas, the Agent is obliged by the Income and Corporation Taxes Act 1988 and the Taxation of Income from Land (Non-Residents) Regulations 1995 to deduct tax (at the basic tax rate) to cover any tax liability, unless the Landlord has been authorised in writing by HM Revenue and Customs (HMRC) to receive rent gross. In this situation, the Agent also requests that the Landlord appoints an accountant or reserves to the Agent the right to employ a suitably qualified accountant in order to manage correspondence with the Inland Revenue. A standard annual charge will be made for this work and the Agent may charge reasonable administration expenses for further work requested by the Landlord, the Landlord's accountant or the HMRC in connection with such tax liabilities. In many cases, a landlord's tax liability is minimal when all allowable costs are deducted.Council TaxPayment of Council tax will normally be the responsibility of the Tenants in the Property. However, landlords should be aware that where a property is empty, let as holiday accommodation, or let as a house in multiple occupation (HMO) responsibility for payment of council tax then rests with the owner of the Property. |
Liability for Tenant DefaultAlthough the aim is to take every care in managing the Property, the Agent cannot accept responsibility for non-payment of rent, damage or other default by tenants, or any associated legal costs incurred in their collection where the Agent has acted correctly in terms of this Agreement, or on the Landlord's instructions. An insurance policy is recommended for this eventuality.MaintenanceThe Landlord agrees to provide the Property in good and lettable condition and that the Property, beds, sofas and all other soft furnishings conform to the current fire safety regulations. The Landlord agrees to make the Agent aware of any ongoing maintenance problems. Subject to a retained maximum expenditure limit (UK landlords: £200, overseas landlords: £300) on any single item or repair, and any other requirements or limits specified by the Landlord, the Agent will administer any miscellaneous maintenance work that needs to be carried out on the Property (although the administration of major works or refurbishment will incur an additional charge - see Scale of Fees above). 'Retained maximum expenditure limit' means that the Agent has authority to spend up to this amount (or other amount as individually agreed) on reasonable improvements or repairs or health & safety issues (deemed by the Agent) in any single monthly accounting period without prior reference to the Landlord.For expenditure in excess of the agreed expenditure limits, the Agent would normally request authorisation in advance, although it is agreed that in an emergency or for reasons of contractual or legal necessity where reasonable endeavours have been made to contact the Landlord, the Agent may reasonably exceed the limits specified. By law, it is necessary to carry out an annual inspection and service for the central heating and any gas appliances. The Agent will carry this out on the Landlord's behalf and expense and administer the necessary inspection and maintenance records. The reasonable costs involved will be debited to the Landlord's account. Where the Agent is required to co-ordinate repair and maintenance work on behalf of the Landlord, the Agent will not be responsible for any negligence, damage, or breach of contact by any contractor employed in this way. ServicesThe Agent will take meter readings whenever possible at each change of occupation in the Property and, where necessary, inform the service companies (electricity, gas and water) of these readings and change of occupation. In many cases, the service companies (e.g. BT) require that the new occupiers formally request and authorise the service and it is not possible for the Agent to do this on the Tenant's or Landlord's behalf. Regarding mail, Landlords should take care to inform all parties (e.g. Banks, clubs, societies etc.) of their new address; it is not always possible to rely on tenants to forward mail. |
InventoryThe deposit protection schemes established under the terms of the Housing Act 2004 require that all landlords need to be protected by good inventory and condition reports from the outset. The Agent will prepare an inventory for the Property and a charge will be made for this depending on the size of the inventory and the Property. The standard inventory will include all removable items in the Property (except those of negligible value) plus carpets, paintwork, wall coverings, curtains, mirrors, sanitary ware and other articles that, in the opinion of the Agent, need regular checking. Landlords should not leave any articles of exceptional value in the Property without prior arrangement with the Agent. The standard inventory service will include a full schedule of condition (condition, colour & decoration of ceilings, walls, doors & door fittings etc.). Evidence of condition or damage (i.e. photography) will be prepared, or at the Landlord's request, and will be charged accordingly.NoticesThe Agent will, as necessary, serve the usual legal notices on the Tenant(s) in order to terminate the tenancy, increase the Rent, or for any other purpose that supports the good management of the Property, or the timely return of the Deposit at the end of the tenancy.Tenancy DepositsDeposits. Upon signing the tenancy agreement, the Agent will take a dilapidations Deposit from the Tenant(s) in addition to any rents due. The purpose of the dilapidations Deposit is to protect the Landlord against loss of rent or damage to the Property during the tenancy itself. This Deposit will be kept in a separate and secure client account ready for refunding (less any charges due) at the end of the tenancy, or forwarded to one of the Government-regulated deposit schemes listed below.Statutory Tenancy Deposit Protection. Where the tenancy is an assured shorthold tenancy, the Landlord or Agent is legally required to ensure that any tenancy deposit taken under the tenancy is protected within one of three statutory tenancy deposit schemes within 30 days of receipt. The schemes are:
Tenancy AgreementTenancy Deposit Information. Where statutory tenancy deposit protection applies to a tenancy deposit, the Agent will provide to the Tenant within 30 days the following information required from the Landlord by the Housing Act 2004:
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Tenancy AgreementThe Standard Management Service includes the preparation of a tenancy agreement in the Agent's standard form(s) and provision of a copy of this agreement to a designated advisor or building society. Should the Landlord, advisors or mortgagees require amendment of the contract or require the Agent enter into further work or correspondence, a fee for this extra work may be requested (or you may have the tenancy agreement amended by your own adviser at your own expense). It is agreed that the Agent may sign the tenancy agreement(s) on behalf of the Landlord.Reservation FeesA reservation fee is generally taken from a tenant applying to rent a property. The purpose of this fee is to verify the Tenant's serious intent to proceed, and to protect the Agent against any administrative expenses (taking out bank references, conducting viewings, re-advertising) that may be incurred should the Tenant decide to withdraw the application. The reservation fee does not protect the Landlord against loss of rent due to the Tenant deciding to withdraw, or references proving unsuitable although early acceptance of rent from the applicant would not be advisable until satisfactory references have been received. Landlords should notify the Agent where they wish a larger security fee to be carried to protect against loss of rents, or insurance undertaken. This fee is not a deposit until it is transferred on the establishment of the tenancy.InspectionsUnder the Standard Management Service, the Agent will normally carry out inspections quarterly starting after the first month. Such inspections do not constitute a formal survey of the Property, and it is not the intention to check every item of the inventory at this stage. The inspection is concerned with verifying the good order of the tenancy (i.e. house being used in a 'tenant-like' manner) and the general condition of the Property. This would normally include inspecting the main items (carpets, walls, cooker, main living areas and gardens.) Where these were felt to be unsatisfactory, a more detailed inspection would generally be made.Following the departure of tenants, a final inspection of the Property is carried out by the Agent. Testing of all the electrical appliances, heating system and plumbing is not feasible during this inspection; a qualified contractor should be appointed for this purpose should it be required by the Landlord. Any deficiencies or dilapidations would normally be submitted to the Landlord (and, if appropriate, to the relevant tenancy deposit scheme administrator) together with any recommended deductions or replacement values. Tenancy Deposit DisputesThe Agent will attempt, by negotiation, to resolve any deposit disputes between the Landlord and the Tenant. Where the Deposit is subject to statutory tenancy deposit protection, and a dispute cannot be resolved between the parties, then it will be necessary to submit the claim to the tenancy deposit administrators for adjudication under an alternative dispute resolution (ADR) process or to take Small Claims action in the County Court. An estimate of the likely costs of preparing and submitting the claim to adjudication or for Small Claims will be submitted to the Landlord before any case is started. |
TerminationTermination of Agency Agreement. This Agreement may be terminated by the Agent by way of one month written notice and the Landlord may terminate the agreement by way of two months' written notice, after the minimum fixed term of 24 months that commences from either the date of instruction stated on page 1 as "Agreement date" or from the start of the most recent tenancy - whichever is later.Tenancy Agreement. The Landlord shall provide the Agent with any requirements for return and repossession of the Property at the earliest opportunity. Landlords should be aware that any tenancy agreement entered into on the Landlord's behalf is a binding legal agreement for the term agreed. Details of any tenancy agreement being entered into will be communicated to the Landlord as soon as possible. Landlords should be aware that the legal minimum notice period to tenants under assured tenancies is generally two months (should the contract allow for early termination) and this needs to be given even in the case of a fixed term tenancy which is due to expire. Agreements signed away from the Agents office. Where this Agency Agreement is cancelled using early termination rights granted under any consumer protection legislation that provides for an initial 'cooling-off' period, then the Landlord agrees to repay any reasonable costs incurred by the Agent in carrying out their duties before the cancellation of the contract. The required cancellation notice is available at the end of this agreement. InstructionsIt is agreed that any instructions to the Agent from the Landlord regarding termination, proceedings, major repairs, payment, or other significant details regarding the letting be confirmed to the Agent in writing.Value Added TaxOur fees are stated on page 3 and do include VAT.InsuranceThe Landlord shall be responsible for the Property being adequately insured and that the insurance policy covers the situation where the Property is let. The Agent would normally be responsible for the administration of any claims arising during the period of management where the Property is being managed (i.e. this only applies to properties under the full "Standard Management Service") and subject to an additional charge for major works (see "Maintenance").Housing BenefitThe Landlord undertakes to re-imburse the Agent for any claims arising from overpayment which may be made by the local authority in respect of housing benefit, or other benefit scheme, paid to or on behalf of the Tenant(s) as rent. This undertaking shall remain in force during the currency of the tenancy and up six years thereafter, whether or not the Agent continues to be engaged to let or manage the Property under this Agreement. |
The Landlord authorises the Agent to make appropriate deductions from the rental income in the last two months of the tenancy to provide a maintenance fund from which any cleaning, repair or other costs can be disbursed at the end of the tenancy.
Sole Letting RightsIt is agreed that only the Agent may let the Property.SafetyWARNING: You should read and understand these obligations before signing overleaf.The letting of property is now closely regulated with respect to consumer safety. The law makes particular demands regarding the safety, servicing and inspection of the gas and electric appliances and installations within a property, and with respect to the safety of furniture and soft furnishings provided. The following regulations apply:
The Landlord confirms that they are aware of these obligations and that the Agent has provided sufficient information to assist with compliance. It is agreed that the Landlord shall ensure that the Property is made available for letting in a safe condition and in compliance with the above regulations. Under the Standard Management Service, the Agent shall ensure that all relevant equipment is checked at the beginning of the tenancy and maintained during the tenancy as required, and that appropriate records are kept. The Landlord agrees to repay the Agent's reasonable costs incurred including any reasonable expenses or penalties that may be suffered as a result of non-compliance of the Property to fire and safety appliance standards. Legal ProceedingsAny delays of payment or other defaults will be acted on by the Agent in the first instance. Where the Agent has been unsuccessful in these initial actions, or there are significant rent arrears or breaches of the tenancy agreement, the Landlord will be advised accordingly. A solicitor may then be appointed and instructed by the Landlord (except where the Agent is unable, after taking reasonable efforts, to contact the Landlord. In that event the Agent is authorised to instruct a solicitor on the Landlord's behalf). The Landlord is responsible for payment of all legal fees and any related costs. |
Letting Only ServiceWhere the Landlord does not wish the Agent to undertake full management (the Standard Management Service), the Agent can provide a Letting Only Service. The Letting Only Service includes only items 1 to 5 of the Standard Management Service as listed above. The Landlord would remain responsible for all other aspects of the letting including the maintenance of the Property and any gas and electrical appliances. The Landlord would remain responsible for complying with the Deposit protection requirements of the Housing Act 2004 and must provide the Agent with written confirmation of this together with a receipt for the Deposit monies received by the Agent on his behalf. The fees are payable at the commencement of the tenancy and will be deducted from monies received by the Agent on the Landlord's behalf. If the Tenant leaves prior to the end of the term of the tenancy, through no fault of the Agent, the Landlord shall not be entitled to reimbursement of any fees paid.Letting Only Service Plus Deposit ProtectionWhere the Landlord requires the Agent to deal with his legal responsibilities for the protection of tenancy deposits under the Housing Act 2004 (item 6 of the Standard Management Service) then this will be charged in addition to the above Letting Only Service.AuthorisationThe Agent will endeavour to find suitable tenants as soon as possible and will try to provide a smooth transfer from previous tenant(s)/owner(s) to the new tenant(s). This process often requires contracts and agreements to be signed by the Landlord very quickly. The Landlord agrees in this document to authorise The Agent to act as a signatory on Tenancy Agreements between The Landlord and the prospective Tenant(s) and Prescribed Information required by the deposit schemes. The Agent will request email authorisation on a per tenancy basis, to re-confirm authorisation.Auto Recurring ServicesTo comply with legislation The Agent will organise any required legal safety checks and risk assessments. The Agent will do this up to 2 months prior to requirement of the legal act. The Agent will do this on an on-going basis in line with its legal requirement. The Agent will invoice The Landlord for payment. The Landlord agrees to pay these invoices. The Landlord may opt out of the service by providing written/emailed notice at least 3 months prior to the renewable term. This will need to be done each term.Transfer of ServicesIn the event that the Landlord wishes to exit this agreement or transfer services supplied by the Agent to another supplier (or back to themselves), the Landlord agrees to pay the transfer of service(s) charge of £99.00 per property that is transferred. This charge will cover the administration time and the cost of any ancillary services that may need to be employed. (continued above) |
This term perpetuates the minimum term of this agreement and will continue to be in effect when in a periodical agreement.
Letting and Rent Collection ServiceWhere the Landlord requires the collection of rents and the deposit service (items 6 & 7 only of the Standard Management Service as listed above) in addition to the Letting Only Service, then total fees of 10% (of the gross rental income for the term of the tenancy) will be charged and will be deducted from rents collected.RenewalsExtending The Tenancy. Where, with the consent of the Landlord, the tenancy is renewed or extended to the same tenant (or any person associated with the Tenant) originally introduced by the Agent, the Agent will not charge a renewal fee.New Tenancies. The Agent will charge a renewal fee (according to the Scale of Fees section) when the property is re-let under a new tenancy. The Agent shall prepare the tenancy agreement, if required, for the new or extended tenancy and the terms of this Agreement shall continue until the Agreement is terminated. Existing Tenancies and/or Change of AgentIf this agreement commences with existing tenancy(s) already in place that are not currently managed by The Agent, and/or the agreement is to take over services previously supplied by another agent - The Agent will not be liable or held responsible for any past situations that may occur or be in dispute between the Landlord(s) and the Tenant(s) or the previous agent(s). Additionally, It is The Landlord's responsibility to ensure all relevant documents, contracts, certificates, transfer of deposit, dates of tenancy are provided to The Agent before the Agent is able to accept liability for services provided.The Landlord agrees to provide the following information to The Agent (if applicable) before The Agent becomes liable and responsible: Fully Signed Current Tenancy Contract, Deposit Certificate, Fully Signed Deposit Prescribed Information with Terms and Conditions, Fully Signed Ingoing Inventory, Valid Gas Safety Certificate, Valid EPC Certificate, Confirmation of Smoke Alarms on each floor, Confirmation of Carbon Monoxide detector within proximity to relevant appliance, Copy of tenants references and financial validity. The Landlord agrees to be fully liable for: i. any tenancy deposit that was not registered within the lawful period prior to instructing The Agent. ii. any tenancy deposit that is not transferred over to The Agent iii. any tenancy deposit that does not contain all lawful required supplemental documents prior to transferring to The Agent. |
Rent Guarantee is a contractual service provided by LifeStyle (“The Agent”) where expressly included within the Landlord’s Protect+ service package and the Property and Tenancy have been accepted.
These terms apply together with the signed agency agreement. The version published on the date of that agreement applies, subject to subsequent changes made in accordance with its renewal and variation provisions. Updating this webpage alone does not amend an existing agreement.
Claims arising from the same originating incident are treated together for the applicable limit. Higher limits available under the Agent’s supporting insurance do not increase these LifeStyle service limits.
The Agent holds insurance to support its Rent Guarantee service. The appointed Guarantee Provider means the insurer or claims administrator responsible for accepting and handling the related insurance claim.
The Landlord is not a policyholder under the Agent’s insurance and has no direct right to claim under or enforce it, except where a right arises independently under law. The Landlord’s contractual rights under this service are against the Agent.
The provider requirements relevant to eligibility, claims, payments, exclusions and limits apply to this service as disclosed before commencement. Nothing in these terms alters the Agent’s obligations to its Guarantee Provider or binds that provider to accept or pay a claim.
Where the related claim is accepted by the Agent and its appointed Guarantee Provider, the Agent will arrange approved assistance to pursue lawful recovery of possession following a qualifying breach of the Tenancy Agreement.
Legal costs are funded only to the extent authorised and accepted by the Guarantee Provider and within the remaining LifeStyle service limit. This is not an unconditional promise to fund proceedings, obtain possession or complete proceedings within a particular period.
The applicable law and possession procedure depend on the location of the Property and the accepted tenancy or occupation contract.
Provided that the Agent and its appointed Guarantee Provider have accepted the related repossession and rent arrears claim, the Agent will pay eligible Rent Arrears in accordance with these terms.
The Agent’s rent-payment obligation mirrors the eligible rent amount that the Guarantee Provider accepts as payable to the Agent for that Property and Tenancy, subject to the LifeStyle service limits, applicable excesses and authorised deductions.
The Agent is not obliged under this service to pay rent that the Guarantee Provider does not accept as payable. Any provider excess, exclusion, reduction or suspension affecting the accepted rent award correspondingly affects the Landlord’s entitlement.
Payments end when Vacant Possession is obtained, the 12-month period expires, the applicable financial limit is reached or the provider ceases to accept further rent as payable, whichever occurs first.
Amounts awarded for legal costs or other benefits do not form part of the rent award. The Agent will account promptly to the Landlord for provider rent payments received, less management fees or other sums expressly authorised by the agency agreement, and will explain adjustments and provide a reconciliation.
Rent Arrears means unpaid rent legally due under the accepted Tenancy Agreement and eligible under the applicable provider requirements. It excludes interest, penalties and charges that are not eligible rent.
The service begins only when the Agent has confirmed acceptance and the commencement date. It does not automatically apply to an existing default, dispute or other circumstance known before commencement.
The Agent must remain contracted to manage the Property, including rent collection and property maintenance. The Property must be suitable for residential occupation and let under a tenancy or occupation contract accepted by the Guarantee Provider and compliant with applicable housing legislation.
The required tenant and guarantor references, affordability checks and acceptance conditions must be satisfied. Existing tenancies may be subject to additional rent-history requirements and an initial exclusion period. These requirements must be confirmed before acceptance; continuous equivalent cover may avoid an initial exclusion only where accepted by the provider.
The Landlord must disclose accurately all information requested for acceptance, renewal or a claim and obtain confirmation before changing rent, occupants, guarantors or other arrangements affecting eligibility. Any required fresh references or provider approval must be obtained before the change takes effect.
The Landlord must pay all fees and other sums properly due to the Agent under the agency agreement by their agreed payment dates, and the Landlord’s account must not be in arrears.
The Landlord must continue to pay the Agent’s agreed management fees throughout an active Rent Guarantee claim, including after the initial fixed management term has expired, for as long as the Agent continues to manage the Property and administer the claim.
Expiry of the initial fixed term does not, by itself, end that fee obligation. Fees may be deducted from Rent Guarantee payments where authorised by the agency agreement.
The Landlord is responsible for ensuring that the Property and Tenancy comply with applicable law and that all legally required documents, certificates, licences and records are in place, valid for the relevant period and served where required.
Where the Agent does not already hold complete, accurate and current copies, the Landlord must provide them, together with evidence of service where required, before the service begins and promptly upon renewal, replacement or request.
This includes documents reasonably required by the Guarantee Provider to establish eligibility and assess the prospects of a successful claim, including, where applicable:
Missing, invalid or inadequately evidenced documentation may result in the provider declining, reducing or withdrawing cover. Independently arranging documents does not itself disqualify the Landlord, provided the applicable requirements are satisfied.
These obligations do not relieve the Agent of responsibilities expressly undertaken under the agency agreement.
The Landlord must inform the Agent immediately upon becoming aware of unpaid rent or circumstances that may lead to a claim and promptly forward relevant correspondence, documents and details of payments received directly.
The Agent must notify the Guarantee Provider as soon as reasonably possible and meet the notification requirements of the policy applicable to that Property. Where complete supporting documentation is required for notification, reporting a missed payment alone does not complete that process.
The Landlord must supply requested information promptly enough to meet those requirements. Claims should be completed within 30 days of the first missed rent payment. Where the applicable policy expressly permits notification between days 31 and 60, a one-month rent excess may apply. This does not extend a shorter deadline under another applicable policy.
Insurance-period and expiry reporting deadlines also apply. Late notification may reduce or eliminate eligible payments and associated legal assistance.
Subject to lawful restrictions and adviser instructions, the Agent will send written arrears correspondence to the Tenants and guarantors within seven days of the first missed payment and again between seven and 14 days after that payment.
During an ongoing claim, updated rent records, relevant correspondence and evidence of continuing occupation must be supplied within the provider’s deadlines. The Landlord must provide information requested for a rent claim within seven calendar days, or sooner where reasonably necessary to meet a notified deadline. Delay may reduce payments in accordance with the applicable provider terms.
The Agent remains responsible for submitting documents already held by it. Any visit to establish occupation must comply with lawful access requirements. Suspected abandonment does not authorise unlawful entry or eviction.
The Landlord authorises the Agent, within the authority granted by the agency agreement, to arrange claims and proceedings needed to enforce the Landlord’s rights.
The Landlord must cooperate with the Guarantee Provider and its appointed adviser, including required mediation and negotiation with the Tenant or guarantor. Refusal of the required mediation process or a fair and reasonable settlement may end further provider cover and service payments.
Adviser appointment and any right of choice are governed by the applicable provider terms and law. The Landlord must not commence, settle or withdraw proceedings, waive arrears, incur unapproved costs, dismiss an adviser without valid cause or otherwise prejudice the claim without required consent.
The Landlord must provide truthful evidence, report developments and settlement offers promptly and attend hearings where reasonably required. No unlawful or professionally improper instruction is required.
Payments are not necessarily made on the contractual rent due date. Provider acceptance requires confirmation that the requested information has been received and the claim falls within cover.
The Agent will explain the applicable provider payment timetable following acceptance. A payment period measured from claim acceptance or receipt of an updated rent log does not run from the first missed rent payment.
A defence, counterclaim or set-off may affect eligible rent, prospects or continuing provider cover. Any resulting adjustment will be explained and the account reconciled following the relevant determination or accepted settlement.
Deposit claims and deductions must comply with applicable law and the authorised scheme’s procedures. The Landlord must cooperate with lawful recovery of eligible rent or damage from the Deposit and provide supporting evidence and adjudication outcomes where required.
The provider may withhold an amount corresponding to the Deposit pending its allocation. Any release or adjustment depends on the applicable provider rules and accepted evidence of damage or rent deductions.
The Landlord must promptly disclose payments or recoveries from the Tenant, guarantor, Deposit, another insurer or any other party. Amounts duplicating payments already made under this service must be repaid to the Agent within 30 days of receipt, supported by a reconciliation. The same loss must not be recovered twice.
No additional benefit is included merely because it is available under the Agent’s insurance. Post-possession rent, damage payments, accommodation, storage or other benefits apply only where expressly included in the Landlord’s service and accepted by the provider, within the combined £30,000 LifeStyle limit.
The service excludes pre-existing circumstances, ineligible tenancies or occupants, late or incomplete claims, applicable excesses, amounts above the service limits, unapproved costs, waived rent, ordinary void periods, interest and penalties, fraudulent claims and other excluded events disclosed under the applicable provider requirements.
The service does not fund disputes against the Agent, Guarantee Provider, insurer or appointed adviser. This does not prevent complaints or the exercise of legal rights.
The Agent may propose changes at a subsequent renewal to reflect changes in applicable law or provider requirements. No additional charge for the supporting insurance applies during the first 12 months of the service.
If the provider increases its premium at a subsequent renewal, LifeStyle may charge the actual increase above the initial 12-month premium, without administration mark-up, up to £200 inclusive of any applicable VAT per Property for each subsequent 12-month period.
LifeStyle will give at least 30 days’ written notice of any proposed material change or additional charge. The Landlord may accept it or transfer to the Managed package at its applicable rate without a package-change fee. Changes will not apply retrospectively.
Termination of the agency agreement ends the Rent Guarantee service and supporting provider cover, including further claim payments, subject to amounts already properly due and independently enforceable rights. Expiry of the initial fixed term does not itself terminate an agency agreement that continues.
Complaints should be submitted through the Agent’s published procedure. The Agent will identify any applicable external redress route. Access to the Financial Ombudsman Service is subject to eligibility and is not guaranteed by this service.
Nothing in these terms excludes or limits the Agent’s liability where doing so would be unlawful.